Monesend has in place to protect your personal and financial information. Look for features such as encryption, two-factor authentication, and fraud monitoring
You need to create a MoneSend account using your email address, Please note that you must use your real name and date of birth as shown on your valid means of ID when creating a MoneSend account.
If the transfer has not been processed (successful) to the recipient, you can request to cancel the transaction by reaching out to Support. Please note that you cannot cancel a transfer that has been processed successfully to the recipient via the delivery method you selected.
The delivery timelines for transfers vary depending on the delivery method you've chosen. If your transaction is taking too long, it may be due to any of the following reasons: Your recipient's bank is unavailable A timeout from our provider The amount you sent exceeds the limit on the receiving account. Always confirm with your recipient the funding limit on their account. You entered the wrong account details. If you made a mistake with your recipient’s information, please reach out to Support.
We'll always give you real-time updates on the status of your transfer and descriptions of what they mean. You can view transfer status by clicking on the particular transaction you want to track.
Successful: We've received your funds and then successfully delivered to your recipient. Please note that most banks will deposit the money in the account within minutes, but some might take up to 3 business days.
Failed: Your transaction could not be processed because we did not receive funds from your financial institution.
Canceled: You canceled your transfer.
Processing: Your money is on its way to your recipient. The status changes to "Successful" when the funds arrive in the recipient's account.
Successful: We've received your funds and then successfully delivered to your recipient. Please note that most banks will deposit the money in the account within minutes, but some might take up to 3 business days.
Failed: Your transaction could not be processed because we did not receive funds from your financial institution.
Canceled: You canceled your transfer.
Processing: Your money is on its way to your recipient. The status changes to "Successful" when the funds arrive in the recipient's account.
Our Team is constantly monitoring the rates and checking what is the most appealing offer we could present to our customers. At the same time, we need to take into consideration the situation on the foreign exchange market as well as what our local intermediaries can offer us on a given day.
