The delivery timelines for transfers vary depending on the delivery method you've chosen. If your transaction is taking too long, it may be due to any of the following reasons:

• Your recipient's bank is unavailable at the time of delivering the funds. We will keep trying to deliver the funds.

• The amount you sent exceeds the limit on the receiving account. Always confirm with your recipient the funding limit on their account.

• You picked the wrong delivery method for your transfer. If you made a mistake with the delivery method, please reach out to Support immediately here.

• You entered the wrong account details. If you made a mistake with your recipient’s information, please reach out to Support immediately here.

yes. We accept PayPal as a payment method.

To change or update your account information;

• Go to the profile page on your dashboard.

• Click the “Edit profile” button to edit your information.

• Click the “Save changes” button to save the updated information.

*Please note that you must use your real name and date of birth as shown on your valid means of ID when editing your personal information.

Yes, you can request for a refund. To do this, contact us here and we will review your request. Please note that NOT all transactions can be refunded once they have been successfully processed to the recipient.

If you have made a mistake by sending funds to the wrong account, please do the following and let us know once you're done by contacting us here and we would process the transfer to the updated account.